Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer two shipping options for both domestic (Canada) and international (United States) orders:
- Standard Shipping: Economical delivery, typically 5-10 business days
- Express Shipping: Faster delivery, typically 2-5 business days
Shipping rates are calculated at checkout based on your location and the weight of your order.
Domestic Shipping (Canada)
We ship to all provinces and territories across Canada using Canada Post. All shipments include tracking information, which will be emailed to you once your order ships.
International Shipping (United States)
We ship to the United States using Canada Post international services. Please note:
- US orders may be subject to customs clearance, which can add 1-3 business days to delivery time
- Customers are responsible for any customs duties, taxes, or brokerage fees charged by their country
- All shipments include tracking information
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your shipment's progress.
Shipping Restrictions
Some oversized or heavy auto parts may require special shipping arrangements. If your order includes items that cannot be shipped via our standard methods, we will contact you to arrange alternative shipping and provide a quote for any additional costs.
Lost or Damaged Shipments
If your order arrives damaged or goes missing in transit, please contact us immediately at [your email] with your order number and photos of any damage. We will work with the carrier to resolve the issue and ensure you receive your parts.
Contact Us
If you have questions about shipping or need to arrange special delivery, please contact us at littlee.restoration@gmail.com